Trackers

Reviews tracker

Get a signal when a competitor gets a new review on G2, Trustpilot or Capterra.

Pick the review sites → get notified when a new review appears.

What it watches: New reviews of the competitor on G2, Trustpilot and Capterra
What you add: One or more review sites. Capterra also needs the product URL
How often: Daily or Weekly
Cost: 1 credit per review site per check
Events: reviews.new, reviews.updated · g2_review, trustpilot_review, capterra_review
Relevance: Not scored. Every new review is delivered as published

Set it up

Add the competitor

Go to Feed or Trackers and click Add competitor. Enter the website, for example pipedrive.com, and click Continue.

Tick Reviews

On What should we watch at …?, tick Reviews, then click Pick review sites.

Pick the sites

Under Review sites, tick G2, Trustpilot and/or Capterra. If Signals can't find the competitor on G2, the G2 box is greyed out with (not found for …).

Add the Capterra URL

If you ticked Capterra, paste the Capterra product URL, like capterra.com/p/….

Pick how often and start

Choose Daily or Weekly and click Start tracking.

Reviews row in the add competitor flow — The Reviews row for Pipedrive.

Edit Reviews for HubSpot — The edit sheet offers G2, Trustpilot and Capterra.

Regional sites

The app offers three review sites: G2, Trustpilot and Capterra. There is no region or language setting for them. The event types trustpilot_de_review, capterra_de_review and boxil_review (Trustpilot Germany, Capterra Germany, BOXIL) exist in the event reference, but you can't pick those sites in the app today.

What you get

The first check saves the current reviews as a starting point. From the next check on, each new review becomes one signal. In the signal you see the rating, review text, author and reviewer role, plus Verified, Pros and Cons when the site gives them. Open review opens it on the site. Edited reviews arrive as an update.

In your webhook

Each review is one event with eventType: "reviews". The site is in subEventType. The full key list is on Review events. A webhook gets one POST per check (a run webhook) and reads these events from its pages.

json

1{
2  "eventType": "reviews",
3  "subEventType": "g2_review",
4  "action": "new",
5  "signalType": "reviews.new",
6  "competitor": { "name": "HubSpot", "domain": "hubspot.com" },
7  "relevance": { "status": "unjudged" },
8  "reviewResponse": {
9    "platform": "g2",
10    "url": "https://www.g2.com/products/hubspot-marketing-hub/reviews/hubspot-marketing-hub-review-13856432",
11    "author": { "name": "Josh C.", "handle": null, "url": null },
12    "rating": 4,
13    "verified": false,
14    "reviewerRole": "Administrator"
15  }
16}

Review events

Every key and type, with real G2 and Trustpilot bodies.

All trackers

Compare cadence and cost.